Privacy Policy
This website collects personal information from its users to the extent necessary to smoothly run its services, including providing information on its web pages and receiving users’ opinions. In collecting, using, and handling personal information, the Tokyo Metropolitan Government takes proper measures as described below, based on the “Tokyo Metropolitan Ordinance on the Protection of Personal Information” (Ordinance No. 113 of 1990; hereinafter referred to as “the Ordinance”), and endeavors to provide a website that everyone can use with peace of mind.
1. Definition
“Personal information” refers to addresses, names, phone numbers, email addresses, and other personally identifying information provided via use of this website to the Tokyo Municipal Government.
2. Scope
This privacy policy applies only to this website and does not apply to sites linked to by this website. The handling of information on the linked websites is the responsibility of the respective owners/providers.
3. Collection of personal information
As a general rule, the Tokyo Metropolitan Government collects via this website personal information voluntarily provided (registered) by users. The purpose of collecting personal information will be identified. The Tokyo Metropolitan Government limits the collection of personal information to what is necessary to achieve the purposes identified to users.
4. Restrictions on the use of personal information
The Tokyo Metropolitan Government uses personal information provided (registered) by users only for the purposes identified in advance. The relevant implementing bodies* will never use this personal information outside the purposes of the collection, nor will this personal information be provided to any parties other than the implementing bodies, unless otherwise specified by the Ordinance.

However, statistical data on user attributes, etc., obtained through the operation of this website, may be publicly published, but this data will not contain personal information. *“Implementing bodies” refers to those that handle the relevant personal information, namely the Governor of Tokyo, administrative commissions, the directors of public enterprises, Fire Chief, and the directors of administrative bodies stipulated by Tokyo Metropolitan Government regulations.
5. Handling of personal information
This website's administrators will handle all collected personal information securely and carefully and take proper measures to prevent any unauthorized disclosure, use, alteration, etc.

The management of this website may be entrusted to an external party. This contractor will also take proper measures in an identical manner to that described above.
6. Non-personally identifying information
This website automatically collects information on Internet domain names, IP addresses, and the user environment in which the website is viewed (hereinafter referred to as "non-personally identifying information").

This website limits the collection of non-personally identifying information to what is necessary to improve the usability of this website, and this information will only be used for that purpose. However, statistical access data and user environment data for this website may be publicly published.
Technical matters
1. Recommended environment
The following browsers are recommended for the safest and most pleasant experience using this website:
Microsoft Internet Explorer 9.0 or later
Google Chrome, latest version
Mozilla Firefox, latest version
Safari, latest version
2. Technology used
Adobe Reader (Acrobat Reader 9.0 or later) is required to view and print PDF files. Quick Time or Microsoft Windows Media Player is required to view video files. On some pages, the latest versions of the above software will be required.
This website utilizes cookies for the purpose of achieving a more convenient viewing experience and continuously improving this website. A cookie is data sent to a user’s browser from the server that handles administration of this website. The cookie sent is saved in the user’s computer. However, information such as the user’s name, address, phone number, and other information that identifies the user are absolutely not included in this cookie. Additionally, these cookies have no direct negative effect on the user’s computer. This website may use cookies provided by a third-party contractor to assess the access information of this website. It is possible for the user to decline cookies through the use of appropriate browser settings. Disabling cookies in this way will not hinder the use of this website in any major way. Refer to your browser’s help files or browser manufacturer for information on these browser settings.
Portions of this website use JavaScript to achieve a more comfortable user experience. Failure to activate JavaScript in your browser may result in an inability to properly view or use this website.
This website uses TLS encryption on a portion of its services to improve its security level. To use the relevant services, a browser that supports TLS1.2 encryption is required. The use of such a browser will automatically encrypt data that the user inputs, sends, and receives, such as the user’s name, address, phone number, and other personal information. In the unlikely event that any transmission of this data is intercepted by a third party, there is no fear that the transmission’s contents will be stolen. Additionally, the use of a firewall may prevent some users from accessing this website.
The Adobe Reader from Adobe Systems Incorporated is required to view files in the PDF file format. Download the latest version of Adobe Reader if it is not installed on your system or the contents of this website are displayed incorrectly.
The Adobe Flash Player from Adobe Systems Incorporated is required to view contents that use FLASH. Download the latest version of the Adobe Flash Player if it is not installed on your system or the contents of this website are displayed incorrectly.
Refer to the Twitter website for an explanation of its terms of use.
Refer to the Facebook website for an explanation of its terms of use.
Refer to the YouTube website for an explanation of its terms of use.
3. Information system security
This website will protect its information assets from threats, for the purpose of preserving the trust of its users and fulfilling its social mission as the website of a governmental institution.
As a means of maintaining the safety and accuracy of this site’s information assets, appropriate safety measures have been taken to prevent improper data access, and the destruction, alteration, loss, and leakage of this data.
The information assets on this site are handled in strict accordance with the Tokyo Metropolitan Government’s basic policy on information security, laws, ordinances, and other standards.
Should the processing of information assets be entrusted to an external party, this processing work will take place under the appropriate supervision of the Tokyo Metropolitan Government.
Mechanisms will be established for the continued improvement of this information security policy, one of the aims of this website.
Twitter Account Policy
1. Basic Policy on Account Management
This account is managed and operated by the Policy Section, Coordination Division, Office of the Governor for Policy Planning, Tokyo Metropolitan Government.
On this account, the staff in charge will primarily tweet information that has been released to the press by the Tokyo Metropolitan Government and its affiliated entities, as well as information that the Policy Section deems necessary.
We do not respond to replies or direct messages. If you have any questions or comments on our tweets, please contact the section in charge, using the link embedded in each tweet, etc.
We primarily retweet posts made by Japan's central and local governments, as well as other bodies of a public nature, as needed.
This account uses a URL shortener when necessary.
2. Policy on Following
We primarily follow accounts operated by Japan's central and local governments, as well as other bodies of a public nature, as needed.
In principle, we do not follow accounts other than the above.
3. Changes to This Policy
This policy may be changed without prior notice.
Facebook Policies
1. Basic policies
This page is operated by the Policy Section, Coordination Division, Office of the Governor for policy Planning, Tokyo Metropolitan Government (TMG hereafter). Information mainly for the purpose of conveying the attractions of Tokyo will be posted on this page. The Policy Section does not monitor every comment, post, etc. made to this page, and will not reply directly. Please direct all inquiries or comments related to a specific TMG project to the section in charge using the link provided within each post.
2. Intellectual property rights
All content shown on this page (text, images, etc.) is the property of the TMG or the respective owner supplying content. Any reproduction or transfer of content is not permitted. Excludes "reproduction for personal use" and "quotation" of materials recognized under the Copyright Act.
3. Comment and posting policy
The TMG reserves the right to delete comments and posts that all under any of the following categories at any time without notice.

a. violate or potentially violate the law or other regulations
b. slander an individual or specific group/organization
c. aim to promote political or religious activities
d. infringe on intellectual property rights, including but not limited to copyright, trademark, and portrait rights held by the TMG or a third party
e. aim to advertise, promote, recruit members, or related to any other type of sales activities
f. discriminate on the basis of race, philosophy, beliefs, etc., or promote discrimination
g. violate public order and morals
h. contain false and misleading information
i. infringe on privacy such as posting persona information without obtaining permission from the individual
j. use or provide harmful software/programs, or potentially harmful software/programs
k. contain links to other websites that fall under any of the categories listed above
l. deemed inappropriate by the Policy Section for reasons other than those listed above
4. Disclaimer
The TMG makes no guarantee with regard to the accuracy, completeness, and usability of information posted on this page. Therefore, the TMG will in no way be held liable for any damage or loss incurred by users/third parties arising from use of any content on this page. The TMG is in no way responsible or liable for any trouble that may occur between users or liable for any damage or loss arising from such trouble. The TMG will not be held responsible for liable for any type of damage or loss that occurs due to any matter related to this page.
5. Change to this policy
This policy outlined on this page may be changed at any tmie without notice.